Protecting what matters
Financial assistance processes can involve sensitive information. Security is an essential part of the applicant experience. BridgePoint Assistance aims to use appropriate technical and organizational measures to protect information handled through its official systems. Applicants should also take steps to protect themselves.
Protect your account
- Use a strong, unique password.
- Do not share your password or authentication codes.
- Do not allow unknown people to access your account.
- Be cautious with unexpected links.
- Use only official communication channels.
- Log out of shared devices.
- Report suspicious activity promptly.
Fraud awareness
People experiencing financial difficulty can become targets for fraud. Be cautious if someone guarantees approval, promises instant funding without review, requests your password or authentication code, asks for bank-account access, pressures you to act immediately, claims you must pay an unexpected personal fee to unlock a guaranteed benefit, uses threats, refuses to provide written terms, or asks you to send money to an unrelated individual.
A professional process should not require you to surrender control of your security credentials. When in doubt, stop and verify.
Official communication
When communicating about a financial application, use the organization’s official website or a verified communication channel. Check the sender and website address, avoid suspicious links, and do not provide passwords or authentication codes. If something appears unusual, contact the organization through an independently verified official channel.